Last Updated: Oct 15th 2024

We respect your privacy. This Privacy Policy explains how Maxhobbypro (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or purchase from our website ("Site") or use our services ("Services").

1. Information We Collect

Directly from You:

• Contact details: name, billing/shipping address, phone number, email address.

• Account information: username, password, order history, loyalty points, reviews, referrals, gift cards.

• Support communications: any details you include when contacting us.

Automatically (Usage Data):
We use cookies, pixels, and similar technologies to gather information—such as device type, browser, IP address, network connection, pages visited, and shopping behavior—to improve the Site's functionality and your experience.

From Third Parties:
We receive certain information from third-party services, including:

• Shopify (platform provider)

• Payment processors (e.g. PayPal or credit card companies)

• Analytics and advertising partners

2. How We Use Your Information

We use personal data to:

• Process orders and payments, manage your account, fulfill your purchases, handle returns or exchanges, and communicate updates.

• Send marketing and promotional content—if you’ve opted in.

• Detect and prevent fraud to protect you and our business.

• Respond to inquiries, improve our Services, and maintain customer support.

3. Cookies & Tracking

We and our partners use cookies to:

• Enable essential site functionality and remember preferences.

• Perform analytics and understand how you use our Site.

• Provide tailored ads and marketing messages on other websites.
  You can manage cookie settings in your browser, although disabling them may affect Site performance.
  We honor the Global Privacy Control (GPC) opt-out signal as a request to avoid sharing or targeted advertising.

4. Sharing Your Information

We may share your data with:

• Service providers (e.g., shipping carriers, payment processors, analytics, customer support tools).

• Marketing partners for advertising purposes—with your consent.

• Affiliates or other internal business units for operational needs.

• Legal authorities when required by law, or to enforce our terms and protect rights.

5. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data.

• Correct inaccuracies.

• Delete your data.

• Port your information to another provider.

• Opt-out of "sale" or "sharing" of your data for advertising.

• Withdraw consent, or restrict processing in certain cases.
  You can also unsubscribe from our marketing emails anytime using the link provided.

6. Security & Retention

We use industry-standard measures to safeguard personal information, but no method is completely fail-safe. Data is retained as necessary to fulfill orders, support legal compliance, resolve disputes, and maintain transactions.

7. Children’s Privacy

Our Services are not intended for users under 13. We do not knowingly collect information from children. If you believe we have inadvertently received personal data from a child under 13, please contact us to delete that data.

8. International Transfers

If we transfer your personal information outside your country (e.g., to cloud servers or offshore service providers), we'll ensure appropriate safeguards are in place, such as Standard Contractual Clauses, where required.

9. Changes to This Policy

We may update this Privacy Policy as needed. We will post the revised version online and update the “Last Updated” date to reflect changes.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:

Email: max@hellamax.com
Address: Room 102, No. 4 Henglu E Era Building, Pinghu Street, Longgang District, Shenzhen City, Guangdong Province, China
We are the data controller responsible for your information under applicable law.